Privacy Policy

 

Last updated: November 2025
 

1. Introduction

Teracoat respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

By using our website or providing us with your personal information, you agree to the terms outlined in this Privacy Policy.
 

2. Information We Collect

We may collect and process the following types of personal information:

• Contact details: such as your name, phone number, and email address.

• Business or company information: where relevant to product enquiries or quotations.

• Transactional data: relating to purchases or requests made directly through us.

• Website and technical data: including IP address, browser type, and usage information (via cookies or analytics).

• Communication data: messages, queries, or feedback submitted through our online forms or by email.
   

3. How We Use Your Information

Your information helps us to:

• Respond to enquiries, provide quotes, and deliver product information.

• Process orders and manage client relationships.

• Improve our products, services, and website experience.

• Send you marketing communications (only if you’ve opted in).

• Comply with legal and regulatory requirements.
   

4. Sharing of Information

We do not sell or rent your personal data.
However, we may share limited information with:

• Service providers who assist with website hosting, marketing, or logistics.

• Legal or regulatory authorities, if required by law.

All third parties are contractually required to protect your data in line with POPIA standards.
 

5. Data Protection

Teracoat takes reasonable and appropriate measures to protect your personal information against loss, unauthorised access, misuse, or disclosure.
 

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.
 

7. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you.

• Request correction or deletion of your personal data.

• Object to the processing of your information or withdraw consent for marketing.

• Lodge a complaint with the Information Regulator of South Africa.

Information Regulator Contact Details:
complaints.IR@justice.gov.za | 010 023 5207
 

8. Cookies

Our website uses cookies to enhance user experience and analyse site traffic. You can manage or disable cookies through your browser settings. Some features may not function correctly if cookies are disabled.
 

9. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us.